Do you love IT and computers, enjoy customer service roles, and work well in a team as well as self-directed? A career as an IT support officer could be perfect for you – find out how to get there with this Job Spotlight Booklet. IT support officers provide help and advice for computer software and hardware problems, from setting up technology and installing software to troubleshooting issues and maintaining equipment.

This booklet contains:

• An industry snapshot
• Common tasks
• Core skills
• Role description
• Training and qualifications
• Next steps
• Plus, bucket-loads of inspiration

All Study Work Grow Job Spotlights are applicable for use in any English-speaking educational setting, including Australia, New Zealand, USA, UK, Canada, Singapore, India and more.

With this small purchase, you’ll get these booklets in two formats:

• For sharing online – as digital PDF downloads, these can be shared via email, uploaded into your school Learning Management System or intranet, and/or embedded into other digital guides. It’s a great way to make them more accessible and usable across your school.
• For printing and sharing – as high-quality and ready-to-print files, these can be printed on both domestic and commercial printers (like your school’s print centre). You can print and share as many copies as you need for your school community.

Many Career Counsellors in schools use these booklets as ‘frisbees’ – when a student asks a question about this particular career, you can share this Job Spotlight Booklet as a starting point, then ask them to come back with further questions.

For use at home, these booklets are an easy way to find useful information about potential future careers. They are easy for parents and carers to share and use as inspiration.