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How to get in touch with universities

Sometimes at this time of year, the questions we have swirling around in our heads about this new chapter of life aren’t answered as well as we’d like by the ‘about’ page on a universities main site. Luckily, there are plenty of ways you can get in touch with universities directly and get that one-on-one support you might need.

Whether you’ve already decided to head off to university after high school or you’re still unsure, it can be really valuable to reach out and utilise their student support services for existing and prospective students.

Best of all, they’ve made it really easy to get in touch with them, and there’s a couple of ways you can go about it.

Ways to contact universities

Wondering how you can get in touch with your dream university? Let’s take a look.

Call them

Universities make it easy to call them, and it’s a quick and accessible way to make that contact. Lots of institutions have a free phone number available, and you can always make use of the fact that Telstra have made calls from phone boxes free across Australia.

Look for the phone number listed on the university’s website or social media page. On their website, navigating to the ‘Contact Us’ page usually returns these results. You may have a few options to choose from, but a good place to start is with any type of student recruitment or prospective students directory.


If you don’t have time to make a call or just don’t like the idea of talking on the phone, there are also plenty of messaging options available now. You could:

  • Send a text message
  • Submit an online enquiry form
  • Sign up for live chat
  • Make use of any chat bots
  • Send a message through their social media accounts

Send them an email

All university websites will either have an email address listed that you can write to, or they’ll have a form on their contact page that you can submit with your queries.

It’s super simple and quick to do, and you’ll usually receive a response within a few days (if not sooner). If it’s instant answers that you need, you might be better calling them, or having a look at the FAQ section of their website.

Speak with someone face-to-face

It’s always nice to have a conversation in person, and there’s a few ways you can get face-to-face with a uni representative before you enrol. You could:

  • Go along to an Open Day
  • Embrace doing things online and register for a video consult
  • Make an appointment to have an in-person consultation

Get the answers you’re looking for elsewhere

Don’t forget that you might be able to find the answers you need by doing a quick internet search, or using the search function on the university’s own website. Most unis have a knowledge base or FAQ section you can access.

You might even find separate student-run channels online, where you can connect with current students or browse some common questions – just keep in mind that these might not be supported by the university itself. When in doubt, go straight to the source.

We also have lots of other resources you can access to support your upcoming transition to university, from tips on completing an application to finding scholarships to apply for.


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