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How to become a Mediator

Mediators are a neutral third-party that help resolve disputes between two parties without having to go to court (known as Alternative Dispute Resolution (ADR)). They don’t make any decisions on behalf of the conflicting parties or give them advice, but open a line of communication between them and help problem solve potential solutions that will benefit everyone.

If you are a great communicator, can remain calm and impartial, and are an excellent problem-solver, a career in Mediation could be ideal for you.


About you:


  • Excellent communicator
  • Creative and critical thinker
  • Great problem-solver
  • Able to remain impartial in conflict
  • Empathetic and understanding
  • Active listener
  • Emotionally resilient
  • Fantastic people skills


The job:


  • Scheduling meetings between parties
  • Interviewing parties individually to hear their concerns
  • Meeting with parties together and helping the flow of communication
  • Brainstorming potential solutions
  • Keeping things calm in heated situations
  • Maintaining records and documentation of agreements
  • Recommending alternative methods if mediation falls through


Lifestyle Impact: Low


  • Part Time opportunities: Low – around 29% of Mediators work part-time (source: labourmarketinsights.gov.au).
  • Average hours for full-time workers: 43 hours a week, which is average (source: labourmarketinsights.gov.au).
  • Mediators’ salary (average) $82,000* per year (source: payscale.com). *Salaries vary depending on your skills and experience.
  • Future career growth: Strong (source: labourmarketinsights.gov.au).
  • You will be spending most of your time indoors, in offices and conference rooms. Meetings may take place face-to-face or via videoconferencing.


Mediators are most in demand in these locations:


This is a small occupation, with around 6,600 people working as Mediators in 2016 (source: labourmarketinsights.gov.au), with strong growth expected over the next five years. There is most demand for Mediators in New South Wales, Victoria and the Australian Capital Territory. Most Mediators work in the Public Administration and Safety industry.

ADR is becoming increasingly popular as an alternative to legal action, and is a method that is used throughout Australia and the world, so your skills as a Mediator could take you almost anywhere.


How to become a Mediator in Australia


You will usually need a university-level qualification first, and then complete training that meets standards set out in the National Mediator Accreditation Scheme (NMAS) approval standards in order to work as a Mediator in Australia.


Step 1 – Complete Year 12 with a strong focus on English.


Step 2 – Complete an undergraduate degree in any field of your choosing. Some common degrees chosen include Law, Business, and Social Sciences.


Step 3 – Complete a mediator training program that meets standards set out by the NMAS. You can see a full list of providers here.


Step 4 – Apply to a Recognised Mediator Accreditation Body (RMAB) to become a Nationally Accredited Mediator.


Step 5 – Renew your accreditation every 2 years through practice and continuing professional development.


Find out more here –





Similar Careers to Mediator





Law Clerk

Legal Secretary

HR Manager

Social Worker


Find out more about alternative careers.


Frequently Asked Questions (FAQs)


What do Mediators do?


Mediators help conflicting parties settle disputes through a process known as Alternative Dispute Resolution, without the need for legal intervention.


Which industries employ Mediators?


Mediators are usually employed in the Public Administration and Safety industry.


What options are there for career progression?


After getting some experience as a Mediator, you might like to specialise in a particular area of ADR, such as Family Dispute Resolution.


Do I need to go to university to become a Mediator?


Not necessarily, but if you don’t have any qualifications, you will need lots of work experience before you start your mediator training program.


Where do Mediators work?


Mediators can work in law offices, internally for a business, in community legal services, or through a private company.


What are 3 things I can do right now to help me become a Mediator?


If you’re in high school and you’d like to find out if a career as a Mediator is right for you, here’s a few things you could do right now:

  1. Try and find work experience in a legal setting. This could help you gain exposure to the kind of work you might be doing.
  2. See if you can talk to a Mediator to get an idea of what a day in their life is like, or watch videos and do some reading.
  3. Volunteer in your community to start building some essential skills, such as communication and problem solving. Plus, it also looks great on your resume.

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